Oct. 1, 2024
As a reminder, personal care service agencies must follow the requirements outlined in Section 8 of the Turquoise Care Managed Care Policy Manual.
Agencies are required to submit documentation showing they meet these requirements as part of the Agency-Based Community Benefit audit. These audits are conducted annually by all Medicaid managed care organizations. Agencies should maintain records that include caregiver information, requirements, testing, background check, training, policy and procedures, and be able to provide this documentation upon request.
Agencies and PCS caregivers need to meet these requirements to offer services through Turquoise Care. In a recent audit conducted by the Office of the Inspector General, it was identified that some PCS agencies have not been meeting these standards.
If you have any questions, contact your assigned Network Representative.